Pissed Consumer - Disqualified plumbing due to 'roots' that were never pulled back.

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Disqualified plumbing due to 'roots' that were never pulled back.

Feb 29, 2008

Ahs complaint

AHS disqualified our plumbing system due to 'roots' pulled back from the sewer. I was there and asked the guys if it was roots, they said 'no'. Bigger issue was that after complaining to AHS and them guaranteeing me a call back, I never received a call. Great customer service. Just remember, you better be there and get in writing whatever the companies do for you and know the disqualifiers. Its easy for a service guy to write 'roots', but have no roots on the line. Also, call every single day to AHS until they resolve your issue as they will not call you back otherwise.

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Comments (2)

1. Written by AHS Happy Homeowner tips....., on 05-05-2008 16:34

Here are some tips: call back and ask to be connected to your local AHS rep. They can help you out, offer personal service and get/clarify questions and answers! If cust service cant, call a realty comp and ask them who the rep is.

AND... ask for a 2nd OPINION!

Also, go online and read the contract! Like all other warranties, see what is and isnt covered. I have WONDERFUL experiences with AHS and WOULD NOT use anything else!

Report

2. Written by AHS HAPPY HOMEOWNER tips, on 05-05-2008 16:26

Here are some tips: call back and ask to be connected to your local AHS rep. They can help you out, offer personal service and get/clarify questions and answers! If cust service cant, call a realty comp and ask them who the rep is.

AND... ask for a 2nd OPINION!

Also, go online and read the contract! Like all other warranties, see what is and isnt covered. I have WONDERFUL experiences with AHS and WOULD NOT use anything else!

Report

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